Federal Agencies Must Make More Progress on Digitizing Forms, Report Finds

It’s 2021, not 1991, yet many federal government forms are still stuck in the analog era, according to a recent report. The reliance on paper forms has only grown starker amid the coronavirus pandemic, when some government offices were shuttered for long periods, nixing in-person interactions.

According to a recent report from the Information Technology and Innovation Foundation, a technology policy think tank, many government forms are not fully compliant with the 21st Century Integrated Digital Experience Act (IDEA), a law passed in 2018 that required agencies to transition from paper forms to accessible, mobile-friendly, web-based forms within two years.