With Customer Satisfaction at a New Low, Federal Agencies Still Fail to Measure It Well or Provide Enough Digital Services
The Biden administration has made improving customer experience (CX) a top priority for federal agencies. That hinges on providing robust digital services. But agencies are behind in digital adoption, and they don’t do enough to measure CX via digital platforms, much less to improve.
Climate-Tech to Watch: Sustainable Aviation Fuel
Sustainable aviation fuel (SAF) will play the most significant role in meeting President Biden’s goal of a zero-carbon aviation sector by 2050, but significant progress must be made to scale up production and bring down costs.
How to Address Political Speech on Social Media in the United States
Policymakers could improve content moderation on social media by building international consensus on content moderation guidelines, providing more resources to address state-sponsored disinformation, and increasing transparency in content moderation decisions.
Inequality Has Been the Price of Winning in Big Tech; That’s Changing
Defending Digital Series, No. 10: The unique economics of the Internet have enabled the creation of vast riches for today’s Big Tech winners. But as societal priorities and business opportunities shift to the physical world and the tech industry matures, inequalities in wealth and income are likely to narrow.
How the IT Sector Powers the US Economy
The information technology (IT) sector makes an outsized contribution to the U.S. economy as a leading exporter that creates high-paying jobs, including for non-college-educated workers, while producing highly innovative products and services that drive broad-based growth, counteract inflation, and improve people’s quality of life.
A New Frontier: Sustaining U.S. High-Performance Computing Leadership in an Exascale Era
Continued leadership in high-performance computing (HPC) as it enters the exascale era remains a key pillar of U.S. industrial competitiveness, economic power, and national security readiness. Policymakers need to sustain investments in HPC applications, infrastructure, and skills to keep America at the leading edge.
How Policymakers Can Thwart the Rise of Fake Reviews
As businesses compete for customers in the digital economy, some use deceptive tactics to manipulate consumer reviews about their goods or services, or those of their competitors, including by posting fake reviews. These fake reviews can damage honest companies’ reputation and deceive consumers into purchasing goods or services of substandard quality.
Now Can We Stop Saying It’s Social Media That’s Polarizing America?
Defending Digital Series, No. 9: The events at Mar-a-Lago and President Biden’s September 1 address to the nation demonstrate what has been clear all along. Compared to the many issues that divide Americans today, social media is a very minor factor. Policymakers should focus less on extremist language and more on clarifying what behavior is legal and what is not.
The Digital Markets Act: A Triumph of Regulation Over Innovation
The Digital Markets Act presents three fundamental challenges as it nears adoption: First, it will increase regulatory fragmentation. Second, its disproportionate blanket obligations and prohibitions will be economically detrimental and legally controversial. Third, it will be difficult to implement, as some of its provisions clash with other European regulations.
The Hamilton Index: Assessing National Performance in the Competition for Advanced Industries
Compared to major competitors, U.S. output in key advanced industries is weak and declining. Congress and the administration should launch an economic “moon shot” initiative committing to increase the concentration of these industries in the U.S. economy by at least 20 percentage points relative to the global average within a decade.
The North American Subnational Innovation Competitiveness Index
The North American innovation ecosystem is increasingly diverse. In collaboration with Macdonald-Laurier Institute, Fundación IDEA, and the Bay Area Economic Council Institute, ITIF compiled this index to identify economic differences among states and provinces and highlight regions needing more federal attention, identify cross-national innovation performance, and track the continent’s overall competitiveness in the innovation-driven global economy.
No One Talks About Too Much Automation Anymore
“Defending Digital” Series, No. 7: Remember all those breathless warnings that artificial intelligence would soon eliminate a wide range of “routine” jobs? So far, pretty much the opposite has occurred. Given today’s widespread worker shortages, corrosive inflation, and vast societal challenges, America clearly needs all the automation it can get.
The Revised (But Uncorrected) Version of the Klobuchar Bill
The revised version of the Klobuchar bill (S.2992), aimed at prohibiting a few large tech companies from self-preferencing their services and forcing them to grant their rivals access to vital proprietary assets, fails to correct the critical deficiencies of the bill’s original version. This report provides a legal analysis of the new, yet uncorrected, pitfalls of the Klobuchar bill.
The Power of Big Tech Peaked During the Pandemic; Disruptive Forces Are on the Rise
“Defending Digital Series,” No. 6: Big Tech was essential in getting America through the Covid19 pandemic, but during the 2020s and ‘30s, technological, competitive, and societal shifts can be expected to rein in the influence of today’s digital leaders, as consumer markets mature, and as other national and international priorities take center stage.
