OBM should work with the federal CIO to develop federal guidelines on page-load speed across desktop and mobile devices.

To Do: Establish Benchmarks for Federal Websites’ Page-Load Speeds

To Do: Establish Benchmarks for Federal Websites' Page-Load Speeds

Customer satisfaction with federal services overall remains low. To address this long-standing problem federal agencies should immediately prioritize implementing the 21st Century Integrated Digital Experience Act to modernize their websites and digital services.

Most Federal Websites Are Still Bad, But That Can Change

OMB should launch a website consolidation initiative with the goal of eliminating and consolidating duplicative or unnecessary websites.

To Do: Consolidate Federal Websites

In Innovation Files, Alan McQuinn tests legislative branch websites to see how well they scored on a set of metrics.

Benchmarking Legislative Branch Websites

A detailed review of 400 state government websites finds that while some states have much better sites than others, every state has room to significantly improve so that it better serves the public with easy and secure access to e-government services and information.

Benchmarking State Government Websites

American citizens have demanded that the federal government offer greater transparency regarding accessibility in federal websites, as well as invest in assistive infrastructure and resources to ensure federal websites are universally accessible to all.

The Federal Government Needs to Actually Report on and Improve Accessibility for its Websites

To ensure FedRAMP is not acting as a competition barrier for any size of cloud provider, Congress should explicitly require that both the Joint Authorization Board (JAB) and the FedRAMP program management office track more granular authorization metrics.

To Do: Require FedRAMP to Track More Granular Metrics

Last week, DOJ released a report on federal website accessibility for the first time in over a decade. Producing and releasing these reports is a big step forward in highlighting federal website accessibility issues. However, DOJ can improve the report in the future by expanding how it collects agency accessibility data; offering a more thorough analysis; and providing detailed, actionable recommendations.

DOJ Finally Releasing a Report on Federal Website Accessibility Is a Positive Step, But More Is Needed

In a new report, ITIF evaluates nearly 300 of the most popular federal websites, ranks them across a variety of metrics including performance, security, design, and makes recommendations for how the federal government can improve. Join ITIF for a presentation of the report’s findings as well as a panel discussion on how the new administration can improve the federal digital services.

To Do: Require Agencies to Report on Their Websites’ Performance

Recommendation

Details

Editors’ Recommendations

Benchmarking U.S. Government Websites

Benchmarking U.S. Government Websites: Update

Related

To Do: Establish Benchmarks for Federal Websites’ Page-Load Speeds

Most Federal Websites Are Still Bad, But That Can Change

To Do: Consolidate Federal Websites