How an Undercover Content Moderator Polices the Metaverse

“Social media is the building block of the metaverse, and we’ve got to treat the metaverse as an evolution—like the next step of social media, not totally something detached from it,” says Juan Londoño, a policy analyst at the Information Technology and Innovation Foundation, a think tank in Washington, DC. 

But given the immersive nature of the metaverse, many tools built to deal with the billions of potentially harmful words and images in the two-dimensional web don’t work well in VR. Human content moderators are proving to be among the most essential solutions.