Eric Egan appeared on Federal Dive with Tom Temin to discuss the online customer experience offered by federal agencies. This episode aired on October 27, 2022:
Episode Notes
The Biden administration has made customer experience offered by agencies a management imperative. Yet satisfaction scores keep trending down. The Information Technology and Innovation Foundation has analyzed the situation and found one thing the government needs to strengthen is how it measures digital services effectiveness. The ITIF’s policy fellow Eric Egan joined the Federal Drive to discuss.
