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As the global pandemic stretches into the fall with no clear end in sight, public-sector agencies must wrestle with how to safely reopen government operations while protecting the health and safety of government employees and citizens. Achieving this will require government leaders to focus on a new objective: using technology to design a touchless future.
Writing in GovTech, Daniel Castro outlines possibilities for government to reduce face-to-face interactions, which will require agencies to become more familiar with automation, sensors, robotics and analytics. This includes embracing the use of thermal cameras, mobile payment technology, and self-service kiosks with speech recognition.