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To Successfully Rebuild, GSA Needs to Better Understand the Customer Journey Across Government Services

By employing an approach that evaluates the breadth of applicable services against the full spectrum of federal customers, GSA can deliver on this effort to reimagine

As every sector of the global economy and nearly every facet of modern society undergo digital transformation, ITIF advocates for policies that spur not just the development of IT innovations, but more importantly their adoption and use throughout the economy. In the area of e-government, ITIF studies how information technology (IT) can improve delivery of public services.

July 21, 2022

Culture Modernization in Federal Digital Transformation

Please join ITIF for a virtual discussion on the role of culture modernization in federal digital transformation efforts and how agencies can adapt to avoid getting stuck in old ways of thinking.

June 29, 2022

The Biden Administration’s IT Operating Plan Is a Missed Opportunity to Implement a Defined, Overarching Federal IT Strategy

The Biden Administration’s IT operating plan illustrates important priorities for federal IT modernization, highlights much of the good work being done, and demonstrates the continued need for funding in this space. However, until Congress can point to a defined federal IT strategy and connect funding activities with that strategy, it will continue to demand OMB, GSA, and other federal agencies defend their IT spending.

June 7, 2022

Government Adoption of Digital Identification Cards Is Still Too Slow

Digitizing identity in a secure manner is part of an overall evolution in digital government where residents can access services and interact with government more efficiently. Whether this is applying for public benefits through your smartphone—and no longer needing to enter your social security number—or if you’re pulled over for speeding on the interstate and forgot to grab your wallet when you left home.

June 2, 2022

To Buy or Build: The Question Surrounding Federal IT

Join ITIF for a panel discussion on federal IT modernization, the merits of custom versus COTS solutions, and how federal leaders can evaluate which approach is best for a particular initiative.

May 31, 2022

Federal IT Modernization Needs a Strategy and More Money

Despite a plethora of legislation, executive mandates, and other policy guidance to modernize aging federal IT infrastructure, agencies still need access to dedicated IT funding channels with more money and an overarching IT strategy to help guide them in how they fund IT initiatives.

May 11, 2022

The Soon-to-Launch House Digital Service Should Follow the Example of Other Federal Digital Services

The COVID-19 pandemic revealed the current analog processes in the federal government to be insufficient in meeting unpredictable circumstances. This goes for public-facing services like state health benefits and unemployment insurance and the centur

April 22, 2022 Worked Where Other Government Websites Didn’t. Here’s Why.

The federal government has learned a lot since the episode in 2013. By looping in the right stakeholders in the planning stage, the product team was able to work collaboratively to come up with the best approach.

April 15, 2022

The IRS’s “Where’s My Refund?” Tool Reflects Larger Issues with Public-Facing U.S. Government Websites

Many government websites aren’t mobile-friendly, easily navigable, or effectively utilizing data. The IRS’ “Where’s My Refund?” tool has all of these problems. These issues are emblematic of federal government websites in general, namely offering a poor customer experience that lacks easy access to information and services that users expect from modern websites.

April 11, 2022

Federal IT Modernization Should Include Culture Modernization

Agencies should adopt new ways of working that are conducive to change and thus better serve IT modernization.

March 30, 2022

The New Federal IT Dashboard Falls Short of Its Aims

While the new Federal IT Dashboard looks nice and delivers partly on the “premier user-centric site” self-designation through a clean and navigable user interface, the website fails to present the underlying data in a way that most users can interpret and ultimately falls short as a tool that different stakeholders can leverage to explore federal IT investments and initiatives.

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