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Digital Government

As every sector of the global economy and nearly every facet of modern society undergo digital transformation, ITIF advocates for policies that spur not just the development of IT innovations, but more importantly their adoption and use throughout the economy. In the area of digital government, ITIF studies how information technology (IT) can improve delivery of public services.

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Federal IT Modernization Needs a Strategy and More Money

Federal IT Modernization Needs a Strategy and More Money

Despite a plethora of legislation, executive mandates, and other policy guidance to modernize aging federal IT infrastructure, agencies still need access to dedicated IT funding channels with more money and an overarching IT strategy to help guide them in how they fund IT initiatives.

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February 20, 2024|Reports & Briefings

How Congress Can Foster a Digital Single Market in America

In areas ranging from data privacy to content moderation, states are creating patchworks of regulation that confuse consumers, complicate compliance, and undermine the digital economy. It’s time for Congress to step in and establish a consistent national approach to digital policy.

October 30, 2023|Reports & Briefings

Delay Government: How Technology Can Fix Slow Federal Service Delivery

The U.S. government offers slow, outdated services. Congress and federal agencies should invest in digital technology and modernize their approach to service delivery to transform the current delay government into a modern, fast, digital-first government.

October 17, 2023|Blogs

Most Federal Websites Are Still Bad, But That Can Change

Customer satisfaction with federal services overall remains low. To address this long-standing problem federal agencies should immediately prioritize implementing the 21st Century Integrated Digital Experience Act to modernize their websites and digital services.

October 6, 2023|Blogs

Citizen Digital Series: What Happens Behind the Scenes of Digital Transformation? With Leslie Casson Stevens

For a behind-the-scenes look at the U.S. government’s digital transformation process, Eric spoke with Leslie Casson Stevens—industry advisor for the U.S. federal market at SAP, an enterprise solution software provider. She discusses the processes and challenges of having federal agencies as customers and how funding tech in the government should change.

September 29, 2023|Testimonies & Filings

Letter to the Senate Committee On Aging Regarding Ensuring Accessible Government Technology

The federal government is currently failing to ensure its technology is accessible for people with disabilities, older adults, and veterans.

September 26, 2023|Blogs

The Federal Government Is Falling Behind on AI Skills, But Here Is How It Can Catch Up

As the U.S. government seeks to accelerate its adoption of AI, federal agencies should fully evaluate AI literacy and skills in their respective workforces so that they can address critical skills gaps before falling even further behind in AI adoption.

August 6, 2023|Presentations

Best Practices for Cloud Adoption: Government

Nigel Cory speaks at the Second Asia Pacific Economic Cooperation (APEC) Telecommunications and Information Working Group Workshop in Support of Regional Cloud Transformation, on best practices for cloud adoption for governments.

July 25, 2023|Blogs

Why OMB Guidance for 21st Century IDEA Is Critical (and Far Past Due)

Congress initially required the Office of Management and Budget (OMB) to issue implementation guidance for 21st Century IDEA by June 2019—not to mention pressed OMB for this guidance multiple times since then—and Federal CIO Clare Martorana said the guidance should “hopefully” arrive this summer. Without such guidance, 21st Century IDEA will remain more idea than reality.

July 14, 2023|Blogs

Citizen Digital Series: The Key Role of Data in Digital Government Services, With Corinna Turbes

Data is an integral part of digital government, and the United States recognizes that. In this episode, Eric speaks with Corinna Turbes, policy director at the Data Foundation. She discusses the current state of implementing the U.S. Federal Data Strategy, the role of data in improving customer experience, the Data Foundation’s recent report on customer experience and government experience success stories, and how to enhance customer experience through data.

June 30, 2023|Blogs

Citizen Digital Series: What Customers Want From Digital Government Services, With Chris Neff

What do customers expect and need from digital government services? Eric spoke with Chris Neff, vice president of marketing and research at Tyler Technologies, an international provider of digital and mobile services for government. Neff describes how Tyler Technologies engages with members of the public, how it assists the public sector with customer research, and what customers are looking for from the digital government services they use.

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