As every sector of the global economy and nearly every facet of modern society undergo digital transformation, ITIF advocates for policies that spur not just the development of IT innovations, but more importantly their adoption and use throughout the economy. In the area of digital government, ITIF studies how information technology (IT) can improve delivery of public services.
To Successfully Rebuild USA.gov, GSA Needs to Better Understand the Customer Journey Across Government Services
By employing an approach that evaluates the breadth of applicable services against the full spectrum of federal customers, GSA can deliver on this effort to reimagine USA.gov.
Federal IT Modernization Needs a Strategy and More Money
More Publications and Events
November 16, 2022|Blogs
The U.S. Visa Process Is a Disservice to Our Indian Allies
India is one of the United States’ most critical allies—supporting not only the American economy through high-skilled immigration, students, tourism, and trade but also efforts to protect global democracy. Indians seeking opportunity in America deserve better treatment, and it’s time for the State Department to modernize visa processing.
October 24, 2022|Reports & Briefings
With Customer Satisfaction at a New Low, Federal Agencies Still Fail to Measure It Well or Provide Enough Digital Services
The Biden administration has made improving customer experience (CX) a top priority for federal agencies. That hinges on providing robust digital services. But agencies are behind in digital adoption, and they don’t do enough to measure CX via digital platforms, much less to improve.
September 25, 2022|Blogs
Cutting Red Tape From Procurement Processes and Expanding Access to New Contractors Will Accelerate Federal IT Modernization
The AGILE Procurement Act aims to improve how the federal government acquires technology by reducing red tape, expanding access to new contractors, and training acquisition staff. The bill offers a much-needed opportunity to accelerate federal IT modernization. Congress should ensure it gets to President Biden’s desk before the end of the year.
August 25, 2022|Blogs
Weather.gov Is Too Popular and Useful to Look This Bad
Given weather.gov’s popularity and the increasing need for accessible, reliable weather information, it is time for the National Weather Service (NWS) to bring the site up to modern web standards.
August 5, 2022|Blogs
It’s Not Up for Debate. Remote and Hybrid Are the Future of Work—Even for Federal Employees
Though telework presents unique challenges, particularly in cybersecurity, Congress and the federal government should be thoughtful in its adoption, not obstinate in accessing its benefits just because an opposing party’s administration has made it a priority.
July 25, 2022|Blogs
The Federal Government Needs to Actually Report on and Improve Accessibility for its Websites
American citizens have demanded that the federal government offer greater transparency regarding accessibility in federal websites, as well as invest in assistive infrastructure and resources to ensure federal websites are universally accessible to all.
July 21, 2022|Events
Culture Modernization in Federal Digital Transformation
ITIF hosted a virtual discussion on the role of culture modernization in federal digital transformation efforts and how agencies can adapt to avoid getting stuck in old ways of thinking.
June 29, 2022|Blogs
The Biden Administration’s IT Operating Plan Is a Missed Opportunity to Implement a Defined, Overarching Federal IT Strategy
The Biden Administration’s IT operating plan illustrates important priorities for federal IT modernization, highlights much of the good work being done, and demonstrates the continued need for funding in this space. However, until Congress can point to a defined federal IT strategy and connect funding activities with that strategy, it will continue to demand OMB, GSA, and other federal agencies defend their IT spending.
June 7, 2022|Op-Eds & Commentary
Government Adoption of Digital Identification Cards Is Still Too Slow
Digitizing identity in a secure manner is part of an overall evolution in digital government where residents can access services and interact with government more efficiently. Whether this is applying for public benefits through your smartphone—and no longer needing to enter your social security number—or if you’re pulled over for speeding on the interstate and forgot to grab your wallet when you left home.
June 2, 2022|Events
To Buy or Build: The Question Surrounding Federal IT
Watch this panel discussion focusing on federal IT modernization, the merits of custom versus COTS solutions, and how federal leaders can evaluate which approach is best for a particular initiative.