Digital Government

Please join ITIF for a discussion on national digital IDs, which focuses on the potential benefits and concerns surrounding this technology as well as the legal and technical barriers for use.

The city-state of Singapore is ahead of the curve in adapting and using technology to reap the benefits of digitization. In the first installment of ITIF’s new “Citizen Digital” video series, Eric speaks with Sara Espaldon, head of marketing and operations at Open Government Products, about the experimental tech unit’s efforts to digitize Singapore’s government services.

If agencies are serious about improving customer experience, it’s time they adopt agile methods.

Last week, DOJ released a report on federal website accessibility for the first time in over a decade. Producing and releasing these reports is a big step forward in highlighting federal website accessibility issues. However, DOJ can improve the report in the future by expanding how it collects agency accessibility data; offering a more thorough analysis; and providing detailed, actionable recommendations.

Smart city technology could modernize local government services and improve residents’ quality of life. To reap these benefits and maintain public trust, cities and communities need to balance the interests of innovation and privacy.

To improve quality of life for as many people as possible, the places to start are cities. Rob and Jackie sat down with multiple award-winning technology and business leader Jonathan Reichental to discuss why the United States is falling behind other countries in the “smart city” movement and why it matters in a data-driven world.

The FAA, indeed all federal agencies overseeing such large and critical systems, need to be more diligent in modernizing, monitoring, and testing their technology systems.

India is one of the United States’ most critical allies—supporting not only the American economy through high-skilled immigration, students, tourism, and trade but also efforts to protect global democracy. Indians seeking opportunity in America deserve better treatment, and it’s time for the State Department to modernize visa processing.

The Biden administration has made improving customer experience (CX) a top priority for federal agencies. That hinges on providing robust digital services. But agencies are behind in digital adoption, and they don’t do enough to measure CX via digital platforms, much less to improve.

The AGILE Procurement Act aims to improve how the federal government acquires technology by reducing red tape, expanding access to new contractors, and training acquisition staff. The bill offers a much-needed opportunity to accelerate federal IT modernization. Congress should ensure it gets to President Biden’s desk before the end of the year.