The FTC should develop voluntary standards for detecting and preventing fake reviews on digital platforms.

To Do: Prevent Fake Reviews

Congress should enact legislation to protect consumers against frivolous lawsuits intended to silence critical reviews of products or services.

To Do: Protect Consumers Against SLAPP Suits

While online reviews help consumers make informed decisions on products and companies and inform companies about consumer experiences, some bad actors use deceptive practices, including submitting fake reviews, to manipulate consumer behavior and businesses' reputations.

Comments to the Federal Trade Commission Regarding Proposed Rulemaking to Address Fake Reviews

Watch ITIF's Center for Data Innovation's panel discussion about the prevalence of fake online reviews, their impact on companies and consumers alike, and steps policymakers can take to stop their spread.

How Can Policymakers Deter Fake Online Reviews?

As businesses compete for customers in the digital economy, some use deceptive tactics to manipulate consumer reviews about their goods or services, or those of their competitors, including by posting fake reviews. These fake reviews can damage honest companies’ reputation and deceive consumers into purchasing goods or services of substandard quality.

How Policymakers Can Thwart the Rise of Fake Reviews

In testimony to the Massachusetts legislature, ITIF recommends bolstering state anti-SLAPP laws.

ITIF Testimony on Anti-SLAPP Legislation to Massachusetts Legislature

Daniel Castro will be participating in a panel on consumer privacy at State of the Net 2015.

State of the Net 2015

Enforcement of digital copyrights would lead to a stronger Internet ecosystem and more innovative consumer services.

Better Enforcement of Online Copyright Would Help, Not Harm, Consumers

Businesses that slip non-disparagement clauses into their consumer contracts are silencing critical public feedback, argued Rob Atkinson in testimony today before the Senate Commerce Committee.

Testimony Before U.S. Senate Commerce Committee on Critical Public Feedback in the Digital Economy

 aims to address pressing and relevant consumer protection issues facing attorney general offices.


Morgan Stevens speaks about fake online reviews.

Washington Marriott Georgetown

Morgan Stevens speaks about fake online reviews at the 2023 Consumer Protection Fall Conference hosted by the National Association of Attorneys General.

Consumer Protection Fall Conference: Fake Online Reviews

Related

To Do: Prevent Fake Reviews

To Do: Protect Consumers Against SLAPP Suits

Comments to the Federal Trade Commission Regarding Proposed Rulemaking to Address Fake Reviews