A recent paper for the National Bureau of Economic Research found customer support agents using an AI tool to guide their conversations saw a nearly 14 percent increase in productivity.

Fact of the Week: Customer Support Agents Using an AI GPT Tool Saw a Nearly 14 Percent Increase in Productivity 

A survey conducted in November 2024 finds that 20.5 percent of workers who used generative AI at least once over the previous week reported saving four hours or more in work time.

Fact of the Week: 20.5 Percent of Frequent Generative AI Users Report Saving Four or More Hours Weekly at Work

Time-lag implementation in the regression also showed a delay of three years between the point of AI adoption and return on productivity growth, indicating an investment delay for AI that could also explain previous literature gaps.

Fact of the Week: Large Firms Implementing Artificial Intelligence Enjoyed Additional Productivity Growth Within Just Three Years

The emerging field that studies LLM productivity-boosting effects offers increasingly auspicious evidence that AI is boosting productivity, particularly for less productive workers. However, additional studies will be necessary to understand AI’s broader impact on firm productivity and the economy.

Evidence Shows Productivity Benefits of AI

Analysis of Finnish wage data showed that after workers were exposed to generative AI, salaries increased by €78 per month on average across all occupations, the equivalent of 2 percent of the average salary in Finland.

Fact of the Week: Finnish Employees Who Were Highly Exposed to Generative AI Experienced Greater Wage Growth

Data from the National Center for Science and Engineering Statistics shows that 13.7 percent of firms who use artificial intelligence experienced an increase in total employment.

Fact of the Week: Over 13 Percent of Firms That Use Artificial Intelligence Have Expanded Their Workforce

The costs and complexities of AI suggest that it is easier and more economical for larger firms to use.

Fact of the Week: Firms With More Than 1,000 Employees Are 10 Times More Like to Use AI Than Firms With 5 to 10 Employees

In 2025, more than one-third of individuals (36.8 percent) used generative AI tools such as ChatGPT or Claude.

Fact of the Week: 36.8 Percent of Individuals in OECD Countries Used Generative AI Tools in 2025

At the current pace of AI growth, compute demand is projected to increase by a factor of 125 by 2030, requiring more and larger data centers that consume large amounts of energy. In fact, data center capacity will need to grow by 130 percent by 2030 to meet this demand.

Fact of the Week: Access to an AI-Based Conversation Assistant Increased Customer Service Productivity by 14 Percent on Average

Related

Fact of the Week: Customer Support Agents Using an AI GPT Tool Saw a Nearly 14 Percent Increase in Productivity

Fact of the Week: 20.5 Percent of Frequent Generative AI Users Report Saving Four or More Hours Weekly at Work

Fact of the Week: Large Firms Implementing Artificial Intelligence Enjoyed Additional Productivity Growth Within Just Three Years