Many government websites aren’t mobile-friendly, easily navigable, or effectively utilizing data. The IRS’ “Where’s My Refund?” tool has all of these problems. These issues are emblematic of federal government websites in general, namely offering a poor customer experience that lacks easy access to information and services that users expect from modern websites.
Publications
April 15, 2022
April 14, 2022
There’s a battle being fought now for the soul of the global trade and economic system; it’s imperative that like-minded nations collaborate to emerge victorious in it.
April 13, 2022
Geographic differences in broadband deployment exist, but ITIF’s analysis of Census data and facts on the ground show they are best explained by income variations and barriers to adoption, not by racial discrimination.
April 11, 2022
Agencies should adopt new ways of working that are conducive to change and thus better serve IT modernization.
April 11, 2022
Until a significant share of America’s leaders believes the United States is in economic competition with other nations—and that it has a right and duty to win that competition—generating the political will for a national advanced-industry strategy will be difficult.
April 11, 2022
An increase of one standard deviation in the use of AI applications is associated with a 9.2 percent reduction in business risks due to the pandemic.
April 4, 2022
The Federal Railroad Administration (FRA) recently denied a U.S. freight railroad permission to use autonomous track inspection technology, a loss for those promoting greater use of automation to enhance rail safety and lower costs in the supply chain.
April 4, 2022
The Senate’s main antitrust bills—the American Innovation and Choice Online Act and the Open App Markets Act—emulate a stalled House package and the EU’s deeply flawed Digital Markets Act. They err on many fronts, and the main arguments for them are at odds with reality.
April 4, 2022
Venture capitalists know what it feels like when a company is firing on all cylinders. But it’s been a while since the whole country had that feeling of dynamism—so why not focus on companies that help the cause by supporting the national interest, solving critical problems, and doing fundamentally new things?
April 1, 2022
Anticorporate Neo-Brandeisians have a big stake in painting a dystopian picture of rampant monopolists—killing small businesses, jacking up prices, and crushing wages—all in their attempts to achieve a wholesale restructuring of U.S. antitrust law and practice. But these claims to date have largely been hortatory.