OMB should require that federal agencies participate in the Digital Analytics Program (DAP) hosted by GSA. OMB and GSA also should expand DAP to include additional metrics, such as page-load speed, mobile friendliness, and accessibility.

To Do: Require Agencies to Report on Their Websites’ Performance

To Do: Require Agencies to Report on Their Websites' Performance

OBM should work with the federal CIO to develop federal guidelines on page-load speed across desktop and mobile devices.

To Do: Establish Benchmarks for Federal Websites’ Page-Load Speeds

To Do: Establish Benchmarks for Federal Websites' Page-Load Speeds

Congress should establish an e-government modernization fund for federal, state, and local agencies to upgrade their IT systems.

To Do: Establish an E-government Modernization Fund

Customer satisfaction with federal services overall remains low. To address this long-standing problem federal agencies should immediately prioritize implementing the 21st Century Integrated Digital Experience Act to modernize their websites and digital services.

Most Federal Websites Are Still Bad, But That Can Change

Most government agencies must build websites with limited staff and resources, and while this makes building a successful website more challenging, it’s still possible, writes Daniel Castro in Government Technology.

Worst of the Web

ITIF proposes a new framework for the use of persistent cookies on government websites given the current trends in e-government.

Federal Government Policy on the Use of Persistent Internet Cookies: Time for Change or More of the Same?

In a new report, ITIF evaluates nearly 300 of the most popular federal websites, ranks them across a variety of metrics including performance, security, design, and makes recommendations for how the federal government can improve. Join ITIF for a presentation of the report’s findings as well as a panel discussion on how the new administration can improve the federal digital services.

The State of U.S. Government Websites

There are around 5,700 federal government websites. Unfortunately, most are bad. By employing an approach that evaluates the breadth of applicable services against the full spectrum of federal customers, GSA can reimagine USA.gov.

To Successfully Rebuild USA.gov, GSA Needs to Better Understand the Customer Journey Across Government Services

In Innovation Files, Alan McQuinn tests legislative branch websites to see how well they scored on a set of metrics.

To Do: Consolidate Federal Websites

Recommendation

Details

Editors’ Recommendations

Benchmarking U.S. Government Websites

Benchmarking U.S. Government Websites: Update

Related

To Do: Require Agencies to Report on Their Websites’ Performance

To Do: Establish Benchmarks for Federal Websites’ Page-Load Speeds

To Do: Establish an E-government Modernization Fund