OMB should require that federal agencies participate in the Digital Analytics Program (DAP) hosted by GSA. OMB and GSA also should expand DAP to include additional metrics, such as page-load speed, mobile friendliness, and accessibility.

To Do: Require Agencies to Report on Their Websites’ Performance

To Do: Require Agencies to Report on Their Websites' Performance

OMB should launch a website consolidation initiative with the goal of eliminating and consolidating duplicative or unnecessary websites.

To Do: Consolidate Federal Websites

In Innovation Files, Alan McQuinn tests legislative branch websites to see how well they scored on a set of metrics.

Benchmarking Legislative Branch Websites

In a new report, ITIF evaluates nearly 300 of the most popular federal websites, ranks them across a variety of metrics including performance, security, design, and makes recommendations for how the federal government can improve. Join ITIF for a presentation of the report’s findings as well as a panel discussion on how the new administration can improve the federal digital services.

The State of U.S. Government Websites

A detailed review of 400 state government websites finds that while some states have much better sites than others, every state has room to significantly improve so that it better serves the public with easy and secure access to e-government services and information.

Benchmarking State Government Websites

Every day, the public relies on federal websites to access information and services from the U.S. government, yet 92 percent of its most popular sites fail to meet basic standards for security, speed, mobile friendliness, or accessibility, according to a first-of-its-kind study released today by ITIF.

92 Percent of Most Popular Federal Government Websites Fail to Meet Basic Standards for Security, Speed, Mobile Friendliness, or Accessibility, New ITIF Study Finds

Customer satisfaction with federal services overall remains low. To address this long-standing problem federal agencies should immediately prioritize implementing the 21st Century Integrated Digital Experience Act to modernize their websites and digital services.

Most Federal Websites Are Still Bad, But That Can Change

To ensure the federal government does not waste tax dollars on ineffective or biased systems, Congress should direct GSA to work with NIST to set performance standards for facial recognition technology procured by the federal government.

To Do: Set Performance Standards for Federal Facial Recognition Technology

ITIF submitted written comments to the House Appropriations Subcommittee on the Legislative Branch regarding the state of legislative websites.

To Do: Establish Benchmarks for Federal Websites’ Page-Load Speeds

Recommendation

Details

Editors’ Recommendations

Benchmarking U.S. Government Websites

Benchmarking U.S. Government Websites: Update

Related

To Do: Require Agencies to Report on Their Websites’ Performance

To Do: Consolidate Federal Websites

Benchmarking Legislative Branch Websites