E-Gov’s Untapped Potential for Cutting the Public Workforce

The promise of using e-government to significantly increase government productivity and lower costs has remained largely unfulfilled. This is in part because of a resistance to employing technology to replace government workers, writes Rob Atkinson in Governing. Until governments make a strong commitment to using IT to increase productivity—including as a means of workforce reduction—it will remain difficult to bring government into the 21st century digital economy.