As an early adopter of cloud computing in government, and a leading business and technology strategist with VMware, Doug’s Federal and industry experience offers critical insight into the policy, acquisition, and transformation challenges to achieving the Administration’s cloud agenda.
After 9+ years in executive leadership roles in Federal government, Doug became VMware’s Federal Chief Cloud Executive, and leads the development and execution of their cloud computing strategy. He hailed from the Department of the Interior, where he was the Director of the National Business Center for 6 years. There, he led 1,800+ employees and contractors in 24 states to provide business management services government-wide, like: IT, payroll, HR, financial management, contract management, and management consulting. Under his leadership, the NBC was competitively selected to provide these services to the Federal government. He also led the NBC to develop and implement cloud computing services, leveraging their shared services infrastructure, defense-in-depth security model, and virtualization capabilities. His commitment to excellence helped NBC earn an ISO 9001 certification and service level achievement rates of 97% across major service lines.
Before Interior, Doug was the CIO of the Patent and Trademark Office, leading the agency’s successful migration to e-government. That included transforming the manual patent examination process to an online environment, providing published patent applications under review online to the public, digitizing granted patent documents and eliminating 25 million paper copies as a result, supporting the technology of an award winning telework program, and achieving an electronic filing rate that consistently exceeded 95%.
From 1994 to 2001, he held several roles at FedEx, including the Managing Director of Global Customer Service Technology with responsibility for the successful 1-800-GoFedEx telephone network, all interactive telephone based applications used by FedEx customers to track packages and schedule pickups, as well as all systems used by FedEx Call Center employees world-wide to process several million transactions daily.
Doug is a frequent speaker at Public Sector industry forums and the host of VMware’s Federal IT Challenge that airs on WFED in the Washington DC area. He earned a B.S. degree in Aeronautical Engineering from Cal Poly University in San Luis Obispo, California and an M.B.A. degree in Finance from Tulane University in New Orleans, Louisiana.