Publications: Cliff Waldman
July 17, 2023
Fact of the Week: Immigrant Inventors Produce 23 Percent of US Patents
In a study comparing the impacts of immigrant inventors with those of their native-born peers between 1990 and 2016, immigrants produced 23 percent of all patents.
July 10, 2023
Fact of the Week: Customer Support Agents Using an AI GPT Tool Saw a Nearly 14 Percent Increase in Productivity
A recent paper for the National Bureau of Economic Research found customer support agents using an AI tool to guide their conversations saw a nearly 14 percent increase in productivity.
